Contact Center Outsourcing
Aconnect is one of the leading providers of Customer Relationship Management Service (CRMS), Contact Center Outsourcing. It provides fully integrated multimedia contact center outsourcing based on various types of media such as voice call, SMS, MMS, Web Chat, Social Media, or fax.
Aconnect commits to achieve high standard service level by deploying state-of-the-art Contact Center Outsourcing technology and maintain qualified and well-trained personnel. We are confident that we can support organizations to achieve effective customer relationship management, including the use of information for business and marketing decision making. Other value added services include data entry, database analysis services, and prompt report to clients
Contact Center
- Onsite Service: provide staff to work at of our customers’ premises
- Agent, Customer Service, Operator
- Supervisor
- Take messages and coordinate both internally and externally
- Answer questions or provide information on products and services
- Integrated complain handing services
- Product and service information inquiry and internal coordination with related departments
- Products and services suggestion / persuasion via every channel such as voice call, social media, e-mail, post, fax
- Customer satisfaction survey in every channel
- Questionnaire survey
- Marketing survey and analysis Marketing Campaign and Loyalty Program Handling
- Customized Contact Center
- Onsite Service: provide staff to work at of our customers’ premises
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