CRM Total Solution
Aconnect is one of the leading providers of Customer Relationship Management Service (CRMS). It provides fully integrated multimedia contact center outsourcing based on various types of media such as voice call, SMS, MMS, Web Chat, Social Media, CRM Marketing Service. Other value added services include data entry, CRM Total Solution, database analysis services, and prompt report to clients. Aconnect commits to achieve high standard service level by deploying state-of-the-art call center technology and maintain qualified and well-trained personnel. We are confident that we can support organizations to achieve effective customer relationship management, including the use of information for business and marketing decision making.
CRM Marketing Service
- Sample Product Dispatching
- Order Taking
- Fax on Demand and SMS Integration
- Customer Satisfaction & Marketing survey
- Database Clean up
Consulting and Training Services
- Professional training and development for CRM Personnel such as leadership, communication skill, general skill
- Counseling for Contract Center for process improvement and KPI identification to achieve international standards
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